Registration issues

Status of issue

25 September 2025 10:12 AM

Our team are aware of this issue and have posted the information in this article below with next steps for you. We’ll update this page when we have resolved this so you can continue using the App.

What's happened?

Converge has confirmed that the Converge Application is unable to complete the registration journey of customers who are using the Application for the 1st time.

The verification link that is emailed to you may take you to a page in the App which does not load or takes you back to the start.

What can I do in the interim?

For now, if you need to access EAP services, you can do one of the following:

• You can register to use EAP services and manage EAP services via the Online Booking portal

  • If you have a login for the App, you can use this on the Online Booking portal

• You can call us anytime on 1300 687 327 to manage your EAP services

• You can chat with us via our main website 8 am to 7pm (Melbourne time)

If you are an existing user of the App, you can continue to sign in and will receive a verification code by SMS with is not currently reporting any issues. If you’ve been signed out, sign in and you should be able to complete sign-in with the SMS verification code.

Converge Move challenge

We know you are eager to participate in the Move challenge. We're so sorry for the inconvenience and will have the App working again soon. Keep checking this page for updates on when you can re-register again.

When will this be resolved?

We’re working to resolve this as quickly as possible. Return to this page for any updates on when you can re-register again.

Remember, you can continue to access EAP services via our Online Booking portal, or by calling us on 1300 687 327, or via live chat on our main website.