Breadcrumbs

Tuhia to wa whakarite (book next appointment)

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This guide is a Māori translation of the original Book your next appointment (rebook)

Kia ora, Ma tenei aratohu e awhina i a koe ki te tuhi ano mo te huihuinga e whai ake nei.

I mua i te tiimata; Before starting

Me rehita koe mo te tuhi ipurangi i mua i to whai i tenei aratohu Register for online booking

Step 1: Takiuru ki te tomokanga pukapuka ipurangi

Haere ki te paetukutuku:

Step 2: Kimihia te hui o mua me te pukapuka ano

I runga i te wharangi “My Appointments” wharangi:

  1. Pāwhiri “History”

  2. Pāwhiri three dots (:Vertical_3_dots:)

  3. I muri, Pāwhiri “Rebook”.

Action menu - Rebook (history).png
He whakapakoko o nga tohutohu

Step 3: Confirm; Whakapumautia nga korero

Muri iho, whakaū mena kei te pirangi koe ki te tangata rite ki te wa whakamutunga, ki tetahi atu ranei; Select the same consultant as last time or someone else

  1. Whakaūhia to hiahia

  2. Whakaū ki te hiahia koe Phone Call or Video Call

  3. Kaua e huri

  4. Pāwhiritia "Continue"

Family and couple sessions are not yet available via Online Booking, please call us on 08 0066 6367 or 1300 687 327 (AU)

The Issue description, service, issue category and issue fields can’t be changed as you are rebooking for the same issue type.

Rebook options screen.png


Step 4: Time and date; Whiriwhiria te wa me te ra

  1. Whiriwhiria te wa me te ra; Select time and date for the appointment;

  2. Pāwhiritia "Complete"

Ko nga wiki kaore ano kia waatea call us on 0800 666 367 (NZ) or 1300 687 327 (AU)



Rebooking appointment picker screen.PNG
Rebooking appointment picker screen


Whakapumautia to wa whakarite; Confirm the appintment;

When accessing EAP services, you are entitled to a set number of sessions based on your contract. These sessions will utilise your session entitlements.


Appointment Details.PNG
Confirming appointment

Ētahi atu korero; more information

Whakaritea ano to wa whakarite; Rescheduling an appointment

When accessing EAP services with Converge International, you are entitled to a set number of sessions based on your contract. You can reschedule an appointment via the online booking portal. View this guide for more information: https://convergeintl.atlassian.net/servicedesk/customer/portal/5/article/142082080?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share

E 24 haora te wa whakakorenga. A 24-hour cancellation policy applies to all bookings including rebookings. Any reschedule made within 24 hours will result in the loss of the session. This also applies to same day bookings.

Whakakore i to wa whakarite; Cancelling an appointment

When accessing EAP services with Converge International, you are entitled to a set number of sessions based on your contract. You can cancel an appointment via the online booking portal. View this guide for more information: https://convergeintl.atlassian.net/servicedesk/customer/portal/5/article/141295656?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share

E 24 haora te wa whakakorenga. A 24-hour cancellation policy applies to all bookings. Any cancellation made within 24 hours will result in the loss of the session. This also applies to same day bookings.

Whakaritea he hui hou; Booking a new appointment

If you are looking to book a new appointment for a new issue, depending on your session entitlements you are able to get a new set of sessions. View this guide for more information: https://convergeintl.atlassian.net/servicedesk/customer/portal/5/article/141164610?parentProduct=JSM-Portal&parentProductContentContainerId=10053&initialAllowedFeatures=disable-login-flow.disable-share