Troubleshooting

View all of the common troubleshooting guides below. If you can’t find what you need or need further assistance, click or tap “get help” button at the bottom corner of the screen.

Reported issues

Organisation code not accepted

Issues with creating a username and password to register

Change the email address linked to your profile

Change the mobile number linked to my profile

Incorrect employment information / update employment information

Reset your password

Completed registration but can’t see EAP service history

Per annum, per product services

Per annum, per group services

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.