View all of the common troubleshooting guides below. If you can’t find what you need or need further assistance, click or tap “get help” button at the bottom corner of the screen.
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Reported issues -
Organisation code not accepted -
Issues with creating a username and password to register -
Change the email address linked to your profile -
Change the mobile number linked to my profile -
Incorrect employment information / update employment information -
Reset your password -
Completed registration but can’t see EAP service history -
Per annum, per product services -
Per annum, per group services -
Something went wrong message during registration