The Converge App uses your device's native biometric authentication—TouchID or FaceID on iPhone/iPad, or biometrics on Android—to secure access. This gives you an easy way to sign in and protect the Converge App on your phone. You will still log in with your username (email) and password.
You can easily set this up in the Converge App by following the steps in this guide.
Setup Authentication
Before you get started, make sure:
-
You have the latest version of the Converge App installed. Go to the App store and search for “Converge” and tap “Update” if update appears. If you see “open” you have the latest version.
-
You have signed into your Converge account or registered. If you haven’t, tap “Login” and sign in using your existing credentials. If you need help, click here: https://convergeintl.atlassian.net/wiki/x/AYC_Nw
Open settings
-
Once you are signed in, tap your initials or the person icon at the top right :App_Settings_Icon: to access the settings
-
Then, under Account, tap On (toggle the switch) for “App Lock”
-
You’ll then be asked by your device to confirm your biometrics (TouchID/Finger Print or FaceID / Facial scan).
Converge does not store or see your biometric data. Your phone authenticates your ID with scan of your biometrics, then confirms to the Converge App you have been authenticated. Make sure only your biometrics are registered on your device to prevent anyone else accessing the Converge App.
Remove authentication
If you need to remove your authentication, follow the steps below:
Open settings
-
Once you are signed in, tap your initials or the person icon at the top right :App_Settings_Icon: to access the settings
-
Then, under Account, tap off (toggle the switch) for “App Lock”
-
You’ll then be asked by your device to confirm your biometrics (TouchID/Finger Print or FaceID / Facial scan) and after a successful authentication event, biometric authentication will be turned off.
Troubeshooting & FAQ
I can’t setup my authentication
If you are unable to enrol the Converge App with your system authentication, delete the Converge App and re-install it from the App Store, then sign in and re-enrol authentication using the instructions in this guide.
I’m still being asked to sign in with my username and password
You will occasionally need to sign in using your username and password to access the App. This is in addition to biometrics authentication.
I don’t see the option to setup “App lock” in settings
Make sure you’ve updated to the latest version of the Converge App. Go to the App Store and search for “Converge”. If you see the “Update” button tap this to update the Converge App to the latest version.
If you have updated and continue to have issues, delete the Converge App from your device, then search for “Converge” from the App Store and download. Then login using your credentials. If the option continues to be unavailable, contact User Support here.