Completed registration but can’t see EAP service history

If you’ve finished registration and provided your personal and employment details but can’t see any historical use of your Converge EAP service you may have used a different email to the one you used when you contacted us by phone or live chat - our system can’t display services that belong to a different email address or phone number to the originally used one.

If you encounter this situation, please click or tap “get help” button at the bottom corner of the screen to raise a ticket with User Support and our team will verify your information to assist.