Converge has a comprehensive support portal for Employees of organisations to learn about using the Converge Online Booking Portal and iPhone/Android App including FAQ's, getting started guides and troubleshooting support. The User Support team at Converge also provides support directly to Employees via our ticketing system, also accessible from the support portal.
The Converge Support portal is accessed via customer.convergeinternational.com.au
The User Support team provide assistance and guides users with registration queries (including Organisation code queries), using the Portal and App to manage your EAP services and the Move challenge.
When can I get support?
The User Support team are here to help Monday to Friday 8am to 7pm (Melbourne time). Raise a ticket with User Support by clicking the link at the top-right of the support portal. When you raise a ticket, you’ll get an email confirmation and we’ll correspond by replying to that email chain. You can reply to the email chain at anytime for updates.
How do I get support?
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For urgent support related to a booking, call us 24/7 on 1300 687 327
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For general support with the Online Booking Portal, Converge App or Move Challenge, check the support portal at customer.convergeinternational.com.au
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To raise a ticket related to the Online Booking Portal, Converge App or Move Challenge, go to https://customer.convergeinternational.com.au and click the link at the top right
How long will it take to get support?
General support requests are resolved on the same day and first reply is usually made within a few minutes. If a ticket is raised for a complex support query, our team may need additional time, however we'll keep the person who raised the ticket informed of updates frequently.
If you need urgent support, always call us on 1300 687 327 and our Customer Service team will be able to assist you.
|
Query |
SLA first response |
Average first response time (2026) |
Self service option |
|---|---|---|---|
|
What is my Organisation code? |
Same day |
29 minutes |
Use the Find my code tool for instant access to your code: https://findmycode.converge-online.com |
|
Organisation code general support |
Same day |
126 minutes |
Check support guides for registration here: customer.convergeinternational.com.au |
|
Converge Move Challenge queries |
Same day |
192 minutes |
Check guides for the Move challenge and App here: https://customer.convergeinternational.com.au/app |
|
Registration issues |
By next day |
240 minutes |
Check guides for the Online Booking Portal for registration support here: https://customer.convergeinternational.com.au/onlinebooking |
|
General support |
By next day |
94 minutes |
Check self-help support guides here: https://customer.convergeinternational.com.au |