25 July - SMS verification codes

Original symptoms:

• When signing in and/or registering the SMS verification code is not being delivered

• After multiple attempts the user may see a message that “too many attempts” have occurred

Resolution:

Converge has identified an issue with our SMS verification code delivery partner and have now resolved this issue.

What should I do now?

If you experienced this issue earlier this evening, please head back to the online booking portal or Converge Application and re-attempt to sign-in. You should now receive the SMS code as normal.

Note: If you also saw a red-banner with the message “You have exceeded the maximum number of phone messages per hour wait a few minutes and try again” please wait up to 30-60 minutes from the initial attempt before re-attempting and quit your web-browser before signing back in.

Updates to this issue

25 July 2025 at 5:27 PM (AEST)

This issue has now been marked as resolved.

25 July 2025 at 4:48 PM (AEST)

This issue was originally reported here and acknowledged.

Symptoms:

• When signing in and/or registering the SMS verification code is not being delivered

• After multiple attempts the user may see a message that “too many attempts” have occurred

What we’re doing:

We’re actively investigating and working on this issue now

What can I do until resolved?

For now, if you need to manage your appointments please call us on 1300 687 327 (24/7) or live chat with us via our main website http://convergeinternational.com.au (Monday to Friday 9am-7pm) and our dedicated Customer Service team will assist you.

When will this be resolved?

We’re actively working on this and will provide more information when available. This page will be updated when resolved.