The Online Booking portal is experiencing an issue with registrations. We’re working to resolve this. If you have an existing profile, you can continue to login as normal.
21 Aug 2026 12:32 PM (VIC time). We’re working on this issue. Review information here on what to do.
What is happening?
Some customers are reporting that after creating a user name and password, then after providing personal details and employment details, the Online Booking Portal displays an error advising “Something went wrong” or similar.
We have detected this is due to our internal EAP system taking longer than normal to process the request of creating your profile, resulting in a time out error.
What you can do
If you encounter the above described issue, in most instances your profile has been successfully created - if you see the error. After 5 minutes return to the Online Booking Portal https://portal.converge-online.com and click “Log in” then login using the credentials you previously created.
When will this be resolved?
We’re actively working to resolve this issue and will update this page with updates.
What if I need to urgently register
If you have an existing profile, you can login as normal.
If you have not registered for online booking or the Converge App, please attempt to register and then if you encounter the error described in this guide, close the window, return to the portal home page and click “Log in”.
If you need to speak to a consultant for EAP support urgently, always call us on 1300 687 327.
I need further support
You can raise a ticket with our User Support team here: https://convergeintl.atlassian.net/servicedesk/customer/portal/5/group/23/create/69
Updates
We’ll post updates to this issue here as they become available.
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First identified 12:55 PM VIC time 16 August, 2026